Hi, Hello,
I'm Ana (with one 'n', my full name's a mouthful, so let's keep it simple).
I'm a UX/UI and Service Designer with 5+ years of hands-on experience designing for real people and real government services. I like solving problems collaboratively, thinking through the why as much as the how, and making public-facing tools feel a little less painful to use. I care about doing this ethically. Good design should work for everyone, not just the people who are easy to design for.
I currently work as a Service Designer with the Department of Canadian Heritage (PCH), leading the end-to-end design of federal services across digital and non-digital touchpoints. I facilitate workshops, translate research into service blueprints and journey maps, and collaborate with cross-functional teams to bring human-centred solutions to life.
I studied Industrial Design at Humber College, then pivoted into UX/UI with a certification from the UX Design Institute at Glasgow Caledonian University. It was a natural shift, since Industrial Design is rooted in human-centred design, just applied to physical products instead of digital experiences.
When I'm not designing (or overthinking a button placement), you'll probably find me with a good cup of tea or coffee, trying a new recipe, or discovering new music.