Discipline
UX Research · UI Design · Accessibility · Service Design · Usability Testing
Tools
Figma, Microsoft Dynamics CRM, Azure DevOps, usability testing platforms, WET Toolkit (Government of Canada accessibility standard)
Objective
Improve the usability, accessibility, and overall experience of the funding portal by addressing user pain points, ensuring compliance with Government of Canada digital accessibility standards, and creating a scalable design foundation that could evolve with changing program requirements.
My Role
I led all UX activities for CHFP, expanding the role's original scope to include usability journey analysis and accessibility reviews. My work included:
- Conducting user research and usability testing to identify pain points and inform design priorities
- Creating wireframes, interactive prototypes, and high-fidelity UI designs in Figma
- Ensuring full compliance with WET Toolkit accessibility standards across the portal
- Collaborating with developers and business analysts (tracking and refining requirements via Azure DevOps) to translate research into technical and business requirements
- Leading QA testing for custom software and web applications
- Presenting design decisions and usability findings to senior management
- Mentoring junior team members on UX practices
Initial High Fidelity Prototype - early explorations
Usability test Findings
High Fidelity Mockup with Iterations
High-fidelity mockups shaped through wireframing, stakeholder workshops, and design thinking, refined across multiple iterations before development handoff.
Design Sytem CHFP
Custom design system built for CHFP, referencing the GC Design System and WET Toolkit accessibility standards to ensure consistency and compliance across the portal.
